Terms and conditions
Terms and conditions
Association for Children with a Disability (ACD) is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not. Examples of Personal Information we collect include names, addresses, email addresses, phone number.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, email, as part of service delivery records and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, or otherwise with your consent. You may unsubscribe from our mailing/marketing lists at any time.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Information about your child or other family members
As part of delivering services to you, we collect personal information about your child or other family members. Examples of Personal Information we collect include the name of the child, their disabilities, school attended, if they are an NDIS participant, if there are shared parenting arrangements in place, names of other parents or other family members involved in their primary care.
This Personal Information is obtained in many ways including interviews, correspondence, telephone, and email, as part of service delivery records.
When we collect Personal Information about your child or other family members we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
How we will use personal and sensitive information
Personal and sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or
- Where required or authorised by law.
Disclosure of Personal Information
Your Personal Information or your child’s Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and your children and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
ACD will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Level 1, 587 Canterbury Road, Surrey Hills VIC 3127
Your privacy is important to us. We respect you as a visitor to our website and we won’t do anything to violate your trust.
Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet use. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information for Google. Google will not associate your IP address with any other data they hold.
We are committed to providing a website that is accessible to as many people as possible. We work to make sure our website is accessible and useable by people of all abilities.
If you have any problems using the website or accessing the documents on it, please contact us.
Our aim is to make sure our website meets Level AA of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0). These guidelines are the internationally recognised benchmark for building accessible websites.
The Web Content Accessibility Guidelines explain how to make web content more accessible for people with disabilities. Meeting these guidelines also makes web content more user-friendly for people of all abilities in our community.
We regularly review the accessibility and compliance of our website to make sure we maintain Level AA WCAG 2.0 compliance.
PDF and CSS
All pages on this website use Cascading Style Sheets (CSS). If you have trouble viewing the content, you can turn off Style Sheets in your browser. You will then be able to read the content without formatting.
PDF documents are used on this website. PDF is a document format created by Adobe. To open, read and print PDF files, you will need the Adobe Acrobat Reader, which is available free from the Adobe website.
Not all PDF documents will work with assistive technology, such as screen readers. If you need help converting PDF documents to an alternative format, please visit the Adobe website.
We are continually working to maintain the accessibility of this website. If you have any problems accessing our website, please contact us.
To open, read, and print PDF files, you will need the Adobe Acrobat Reader, which is available free from the Adobe website.
The material on this website is provided for general information only, and on the understanding that the Association for Children with a Disability is not providing professional advice on a particular matter.
The material may include the views and recommendations of third parties, and doesn’t necessarily reflect the views of the Association for Children with a Disability, or indicate a commitment to a particular course of action.
Before you take any action or decision on the basis of any material on this website you should carefully evaluate its accuracy, currency, completeness and relevance for your purpose and get independent professional advice.
The Association for Children with a Disability (ACD) holds the copyright on material on this website unless otherwise indicated.
All ACD materials (excluding photographs and images) are provided under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Australia (CC BY-NC-ND 3.0 AU) license.
You may download, share, display, print and reproduce materials in unaltered form only (retaining this notice) for your personal, research-related and noncommercial uses or use within your organisation as long as you credit ACD (and any other nominated parties), do not change the material in any way and do not use it commercially.
Links to ACD
You may insert a link to ACD on your website or other electronic media, provided that:
- You comply with all the conditions outlined in our copyright notice
- You clearly differentiate between ACD content and your own content
- The link does not imply or indicate endorsement, approval, or sponsorship by ACD of your organisation or its published content, products and services
- You do not attach a commercial charge to the availability of our content
- The words ‘Association for Children with a Disability’ or ‘ACD’ or the URL ‘acd.org.au’ form part of the link text
ACD reserves the right to request the removal of any link to our content at any time. Upon request from us, you must immediately remove any link to our content.
You may not reproduce or republish the entire content of any of our electronic media, their contents or services (for example by using I-frame or screen scraping techniques).
You may not use any content that we publish via our electronic media (including, but not limited to, text, trade names, logos, URLs, or interactive devices) in a manner that suggests endorsement, approval, or sponsorship by ACD of your organisation or its published content, products, and services without prior written permission from ACD.
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