A guide to the complaints process

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A guide to the complaints process

You have the right to raise a concern or a complaint about your child’s education. This section explains the official complaints process. You can get support to make a complaint. On this page: In this section and elsewhere If you are concerned about your child’s safety Understanding school complaints processes Catholic and independent school complaints […]

This entry was posted on June 6, 2015
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Core principles of the complaints process

It’s important to understand your rights and how the complaints process works, if you have a concern about your child’s education. On this page: Every school must have a complaints policy and make it available Issues should first be raised at the local level Expectations on everyone involved You have the right to an advocate […]

This entry was posted on June 6, 2015
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Complaints processes in government schools

Following the proper complaints process gives you a better chance of success. It will also help if you are unhappy with the initial response you receive, and wish to take your complaint further. On this page: DET expectations and your school’s policy An outline of the complaints process: first steps Raising your concern with the […]

This entry was posted on June 6, 2015
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Possible outcomes of your concern or complaint

When you raise a concern or a complaint, there is a range of possible outcomes. On this page: Before making a complaint, think about the outcome you would like Possible outcome 1: your complaint is resolved Possible outcome 2: your complaint is dismissed Possible outcome 3: your complaint is unresolved This page discusses the complaints […]

This entry was posted on June 6, 2015
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When the complaints process does not apply

There are a number of situations in which the complaints process outlined in Learning Together does not apply. On this page: If you are concerned about your child’s safety If your child is facing suspension or expulsion, or other review processes apply If you hire or engage a lawyer There are a range of external […]

This entry was posted on June 6, 2015
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Who to approach with different concerns or complaints

Different types of concerns or complaints should be raised first with different people in the school system. On this page: Trying different approaches Raising concerns or complaints with your child’s teacher Other staff members Your child’s Student Support Group The principal Your local regional DET office If you are concerned about your child’s safety This […]

This entry was posted on June 6, 2015
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Taking your complaint further: to the SSG, the principal or DET

If you have raised a concern with your child’s teacher or another staff member, and are unhappy with the response, don’t give up. You have the right to take your complaint further. On this page: Consider approaching another staff member Take it to your child’s Student Support Group, or to the principal Taking your complaint […]

This entry was posted on June 6, 2015
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Complaints about Catholic and independent schools: introduction

Whatever school your child is in, you have the right to raise a concern or make a complaint, and to get help to do so. On this page: If you are concerned about your child’s safety Minimum standards and complaints across the three school sectors All schools and education providers must comply with the Disability […]

This entry was posted on June 6, 2015
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Complaints processes in the Catholic education system

Try to resolve the issue with the school first wherever possible. If this is unsuccessful, you have the right to take your complaint further. On this page: Introduction Sample complaint process Taking it further Contacts for Victorian diocese offices Introduction This page provides more detail about complaints processes within the Catholic school system. Please also […]

This entry was posted on June 6, 2015
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Complaints processes in the independent schools system

Independent schools are broadly independent, but they are also accountable to the Victorian peak body for accreditation, registration, certification and quality – the VRQA. On this page: Introduction Read your school’s complaints policy and procedures Taking it further: the VRQA and external complaints mechanisms Independent Schools Victoria Introduction This page provides more detail about complaints […]

This entry was posted on June 6, 2015