Our approach to parent support is to provide information and advice
to help you be your own best advocate. It's not easy being an advocate
for your child. It's often a case of constantly battling and wondering
'why does it have to be this difficult?' or 'why do I have to battle
for every little thing?' However, we also see many 'success stories'
- parents who, once armed with information and some tips on how
to negotiate, are able to go ahead and organise the services they
need for their child. Some tips for how to be your own best advocate
include:
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Be positive!
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Be clear on what you want.
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Be honest!
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Plan/list what issues are the most important to you.
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Gather any relevant facts, figures or documents to take to
the meeting.
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Know the rules of 'the game' (eg policy, guidelines).
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If you are unsure of 'the rules' try and check them out first.
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Understand all the issues involved as best you can.
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Know what options are available to resolve the situation.
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If necessary, have a strategy, eg an ideal outcome and a compromise
outcome.
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If a meeting is involved.
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Ensure that your items are put onto the Agenda.
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Never enter a meeting angry - let of steam beforehand.
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Don't always expect to strike conflict. Others might agree
with you, but also be prepared for conflict.
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Have your documentation sorted so it's easy to find if needed.
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If you are negotiating on the phone, always make sure you
know the name and position of the person you are speaking to
so you can follow up with them next time if needed.
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Be assertive, not passive or aggressive, in a meeting situation.
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Don't try to talk in the 'jargon' - be yourself.
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Don't allow others to intimidate you.
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Listen carefully.
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Don't get into personal attacks on individuals.
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If you need to draw on strong emotion, confine it to the issues
not at someone.
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Be prepared to compromise and/or to concede unimportant points.
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Select the most 'winnable' points to begin with.
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Ask for important issues, decisions etc. to be formally noted
in writing.
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Don't accept 'cop-out' excuses for indecision or lack of action
(politely).
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If applicable, another meeting date should be made that suits
everyone before you finish.
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Be prepared to follow up to ensure that the things which are
agreed on are done.
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See also Tips for Advocating on Behalf of Others.
